Challenges of business communication?
Business communication, also called organizational communication, refers to any communication done within a business setting. Effective communication plays a significant role in the success of your business, as communication works to send information, control behavior and motivate workers. But effective communication involves overcoming communication challenges, including selecting appropriate methods of communication, information overload and becoming emotional.
Flow:
Flow in communication refers to the direction information gets sent. In business communication, employers, employees and customers all play important roles in the communication process. Effective communication enables all three parties to communicate and send feedback to each other. An important part of this involves selecting methods of communication in which others can respond with questions and/or concerns. For example, an employer should designate a portion of time at a staff meeting to get feedback from her employees.
Operations:
Several communication challenges exist within day-to-day business operations, especially with technology. Technology benefits organizational communication by lifting communication restrictions caused by time and distance. At the same time, the removal of time and distance as communication factors has led to the challenges of information overload and constant accessibility. Information overload occurs when messages become devalued because too much information is being sent at one time. The issue of constant accessibility has led to blurring of the lines between personal and professional lives.
Emotions:
Emotion serves as an obstacle to effective communication, as emotion can interfere with making rational decisions. One way to avoid emotion in the workplace includes not using stereotypes. The use of stereotypes can fuel emotion and cause dissension between people. If you become emotional, avoid making decisions. Making business decisions while emotional can lead to future regrets.
Cultural Differences:
Differences in culture can be a communication challenge for international businesses. Not understanding the language and customs of other cultures can lead to poor sales and public relation disasters. Cultural sensitivity classes work as an efficient way to remedy this communication problem. Cultural sensitivity classes teach you what you need to know so you can effectively communicate with businesspeople from other cultures.
Global Business Communication Challenges:
As companies become global enterprises, they face common challenges sparked by their growing aspirations and operations and the need to leverage resources and control costs across geographies. These shared experiences have led to a number of global business priorities that now dominate corporate agendas.
Mercer identified these global business challenges through a review of business, academic and governmental research in 2006. Mercer then conducted a survey of nearly 400 global organizations to learn how they are prioritizing these challenges and what implications the challenges have for HR and the management of their organizations’ workforces. In particular, the research probed the impact on total rewards programs, which are critical to attracting and motivating the talent that is essential for global business success.
Research shows that, in order of importance, the top global business challenges include:
A. Generating top-line revenue growth
B. Globalizing business operations
C. Responding to emerging skill shortages
D. Continuously improving processes
E. Controlling costs and managing risks
F. Engaging employees
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